Frequently Asked Questions

Below you will find answers to the most frequently asked questions regarding your account.

How do I use my card?
As a member, you have exclusive access to our online shopping site and a great set of member benefits. The shopping site is www.thehorizonoutlet.com. You will use your sixteen-digit card number and your zip code as your password to log on and begin shopping. We do finance all of your purchases at a zero percent (0%) interest rate. We ask that you pay $25.00 per month or 10% of your balance to pay back any purchases. These payments are due on the third of every month. Visit www.memberbenefitsaccess.com for more details on your benefits.

Do I need my card number to log in to the website?
Yes. You do need your entire 16 digit card number to log onto the shopping website.

Is my card active?
Yes, your shopping card is active. Go to www.thehorizonoutlet.com to start shopping today. You will need your 16-digit card number to log on to the shopping site.

How do I pay back my balance?
We ask that you pay back $25.00 a month or 10% of your balance. These payments are due on the third of every month. You may make payments online at www.thehorizonoutlet.com or by viewing the Account Details page and choosing the Shopping Payment option.

Do I have to pay for shipping and processing?
Yes. We ask that you pay a small shipping and processing fee at the time of ordering; this allows us to finance you at a 0% interest rate. You do need to use a Visa or MasterCard and provide a valid CVV #. The amount you will be charged will be available at checkout before you submit your order.

How do I redeem my store credit voucher?
You do not have to do anything! The voucher was applied electronically and will automatically be deducted as a credit on your account. Please note, the voucher cannot be used towards shipping and processing charges.

Can my order be shipped to a P.O. box or an address different than on my account?
No, we ship via Fed-Ex, USPS and UPS with delivery confirmation and/ or signature required. All orders must be shipped to the customer’s current address. This is for security purposes.

How often is the shopping site updated?
Being an online super-store allows us to update regularly. Check back often for the latest updates. Also, we appreciate customer feedback and suggestions. Please use the feedback option on the site.

If an item is out of stock, will you eventually get additional quantities?
We are constantly searching for new and popular items to offer our members. Some of our items are one of a kind, while others are in limited quantities. If an item is out of stock, we cannot guarantee that more items will become available.

What are my benefits?
Your member benefits include Roadside assistance, Credit Hawk credit monitoring service, RX prescription discount plan, and Legal Assistance. Roadside assistance may not be included in all memberships. If further customer service is needed you may reach us by calling 1-800-251-6144 or emailing [email protected].

What is my monthly membership fee?
You can confirm your membership fee by going to the Account Details page under the Account menu.

Can I make a payment for my benefits online?
Yes! You can make a benefits payment by going to the Make a Benefits Payment page under the Account menu.

I need to use Roadside Assistance.
Please call 1-800-251-6144. Your account does need to be open and active and in good standing.

I need to use Legal Assistance.
You will need your member ID number to receive assistance. Your account does need to be active in order to use your member benefits.

I need to use my Universal RX benefit.
You may take your member benefits card to your local pharmacy where you will receive the lowest prices that are available if covered under your membership.

Where do I go to use my Credit Monitoring Service?
As a member, you have exclusive access to monitor your credit report using Horizon Credit Hawk. You will first be required to enroll on this benefits site by going to the Credit Hawk page. Upon initial login to access your credit report, you will be required to complete the online authentication process.

I lost my member benefits card.
If you lost your member benefits card you may go to the Account Details page to print a new temporary card.

How many times can I use my benefits?
You may use your Roadside Assistance and Legal Assistance three times per year. Your Credit Monitoring and RX Discount are unlimited use.

Do you report to any major credit bureaus?
Your unsecured line of credit will report to a major credit bureau every thirty days.

Will this help my credit?
Yes, this may help your credit. We do report a positive entry every thirty days as long as your account is open and active and in good standing.

How often do you report to the credit bureau?

We report your unsecured line of credit to a major credit bureau every thirty days.

When can I get a credit line increase?
We advise a credit line increase to be available on or after three months of good standing; an open and active membership, always paying your membership fee on time.

Did you do a credit report inquiry when I applied?
No, we do not require a credit check when you apply for our card.

I am not seeing this account on my credit report.
Please be sure to allow up to 90 days for this account to be displaying on your credit report. We do report within 30 days, however it could take up to 90 days to reflect on your credit report.

Do you report when I make a purchase?
Yes. We report every 30 days that your account is open and active, at your current line of credit, along with any current or past due balances based on your shopping and payment activity. Keeping your account up to date with all payments is recommended.

How long will it take for my order to arrive?
All in stock items will be shipped via FedEx, USPS or UPS and generally arrive in 7-14 business days.

I want to cancel my order
Call 1-800-251-6144 or email [email protected].

I need my tracking number.
Your tracking number will be emailed to you when it is available. Please add @horizoncardservices.com to your preferred email client's whitelist to ensure delivery to your Inbox. If you are unable to locate the email in your Inbox or Spam/Junk folder, you may call us at 1-800-251-6144, or email us at [email protected] to request it.

What is your return policy?
We do have a 30-day return policy. You will find a return authorization form in your order. Please fill it out properly with the item you are returning and the reason. You will be required to pay for shipping on your return. Please return your package to P.O. Box 1275 Indiana, PA 15701

Do I have to pay for shipping and processing?
Yes. We ask that you pay a small shipping and processing fee at the time of placing an order. This allows us to finance you at a 0% interest rate. You do need to use a Visa or MasterCard and provide a valid CVV #. The amount you will be charged will be available at checkout before you submit your order.

What is my current balance?
You can view your current balance by viewing the Account Details page. Your balance will be listed under the Account Information section.

Can I pay on my balance online?
Yes! You may go to the Account Details page and in the Shopping Payment section click on Make a Payment. You may also go to www.thehorizonoutlet.com and log in with your 16-digit shopping card number and your zip code. Click on "Make a Payment" and complete the payment form.

I cannot access the website to log in
Shopping site: www.thehorizonoutlet.com. Use your entire 16-digit card number and zip code to log in. We recommend our customers to use the Firefox web browser for best results. This is a free download. Also try enabling your cookies. This is found under Internet options on your computer toolbar. Another possible solution is clearing your cache, also found under Internet Options.

Benefits site: www.memberbenefitsaccess.com. Use your 9-digit member ID number and zip code as password.

Why am I getting an error at checkout?
If you receive an error at the time of check out that is a “Gateway error”, please be sure you are using a form of payment that has the same billing zip code as your shipping address. This is for security purposes.

I canceled my account, how long does it take for my refund?
Standard refunds do take 3-5 business days. If the transaction was still pending and we voided the charge, the time frame for the return of the money is ultimately up to your bank or credit card company.

It looks like I was charged twice.
Please understand there is only one charge to your account every thirty days for your membership fee. The transaction is initially authorized on your due date and generally five business days later the payment will capture. This will cause the transaction date to move on your statement. If you see two charges on the same day there may have been a failed transaction followed by a successful payment. If you still have questions please call 1-800-251-6144 or email [email protected].

How do I close my account?
Our Customer Care Team is standing by to assist you Monday through Friday from 8:30 AM to 8:00 PM ET, Saturday from 9 AM to 6 PM ET, and Sunday from 10 AM to 6 PM ET (excluding holidays).

Phone: 1-800-251-6144